A reservation should be considered cancelled only after receiving our confirmation of such cancellation. If a cancellation is received less than 60 days prior to the arrival of passenger, the cancellation expenses will be charged according to the following table:

· 14 – 08 days before arrival: 50% of total price

07 – 00 days or if have no show of passenger: 100% of total price.

There will be no refund for unused services or changes in itineraries made by passengers without permission.

It is allowed 02 suitcase normal sized per passenger in all transports. Passenger shall be fully responsible for their luggage and personal belongings during the course of the trip. Regarding to land transport, luggage and other personal belongings should be kept with you, whatever part of the vehicle that will be placed and will be transported at the risk of the user. We recommend users are present in all manipulations of loading and unloading of baggage. Baggage on air transport, rail, sea or driving, conditions of transport companies will apply, being the ticket passage, the document binds the mentioned companies to the passenger. If client suffer any baggage damage, loss or delay, the passenger must present a claim against the Transport Company. For transport of large volumes of luggage such as bicycles, surfboards, etc, a supplement will apply (please consult). The tour packages in economy class can have a piece of 15kg in air transport. The company may charge a supplement or can refuse baggage that exceed this weight or parts. Recommended not to store valuables, medication, passport, documents or money inside baggage. If you want to have this procedure, make a statement before travelling.

Tickets to museums and sites during excursions are included. Not included any kind of tip, and the tips are at your discretion.

Passenger must have valid passport, and visas for the countries that require them. Under 18 years old must have an authorization letter written and signed by their parents or guardians as such document can be requested by any authority. In the case of loss of a document for passenger such as hotel voucher, ferries tickets, air tickets, etc, we will not be held responsible and the penalty that will apply for a new booking and issuance of such documents.

Any physical or mental disability requiring special attention or treatment must be noted at time of reservation.

We recommend for you to purchase full travel insure that will cover the entire cost of your trip in case cancellation, trip interruption for any reason, etc."